One Inbox for Leads
Four places to check, nobody owns any
Instagram, the web form, the listing site, and a text to your personal phone — all landing in one place, with a next step attached.
What is a shared lead inbox?
A shared lead inbox is one place where every inquiry lands, whatever channel it came in on — calls, forms, texts, DMs, listing sites, chat. Instead of four apps that don't talk to each other, there's one queue, and every item in it has an owner and a next step attached.
A couple of platforms we specialize in
We are flexible and like to use already existing infrastructure if possible!
One queue, and everything is claimed
The point isn't tidiness. It's that an inquiry with nobody's name on it is an inquiry nobody is going to answer, and every business that loses leads loses them in exactly that way — quietly, to an assumption that somebody else had it.
Every source into one queue — forms, calls, texts, DMs.
Each inquiry gets an owner and a next step attached.
It all writes to your CRM, whether anyone remembers or not.
Four steps, no mystery
The Blueprint
Ninety minutes with your systems open. We find what's leaking, and you leave with a written plan, a build order, and a fixed price. Free for the first five.
The build
We build it in the tools you already pay for, in your accounts, under your name. You approve every message before a single one goes out to a customer.
Switch-on
It goes live in stages, not all at once. We watch the first week closely, fix what the real world breaks, and tune the timing against real replies.
We watch it
Nothing we build is left running unwatched. Skip monitors it and alerts us, not you — you shouldn't hear your system is down from an angry customer.
You don't want another inbox to check
Nobody does. Most software solves a problem by adding a tenth place to look, and you've almost certainly been sold that before. This is the opposite trade: you check fewer, not more. The four you're currently ignoring collapse into one you actually open.
The oldest unanswered message
In almost every business we open up, there's a message from three weeks back from someone ready to buy. It's not fun to see, and it's the first thing fixed.
It's the routing, not the reading
Most items never need you at all. They get answered, routed, or logged, and what reaches you is the short list that genuinely wants a human.
Automation isn't here to remove the personal touch.
It's here to make it possible. The business that remembers you is usually just the one with a system behind it.
You stop finding leads on Monday
The change is less about speed than about certainty. Right now you don't know what's outstanding, so you carry a low background worry that something is sitting somewhere. That worry is the thing that goes away first.
No more Monday messages from people who already bought.
Whoever handles your inbox stops being the bottleneck.
You stop wondering how many you missed. Now it's counted.
Find out what's sitting unanswered
Ninety minutes with your systems open. You leave with a written plan, a build order, and a fixed price — not an estimate.
Shared lead inbox FAQs
The questions owners ask before we touch their inboxes. If yours isn't here, ask — we answer these plainly.
No, and we'd talk you out of it. Your CRM stays where records live. This sits in front of it, catching inquiries from the channels your CRM was never going to see and writing them in.
Then we usually connect to it rather than replace it. Ripping out something people already open every day is a good way to have a system nobody uses by month three.
They get answered or acknowledged, then queued with everything else. Whoever opens the queue in the morning sees them sorted by what's urgent, not by which app they happened to land in.
The Blueprint is free for the first five businesses, then $500 credited to the build. The build gets quoted after we've seen inside your system — anyone quoting before that is guessing. Then a monthly fee.
Skip watches everything we build and alerts us, not you. Automations do break — passwords change, APIs update. The difference is who finds out first. You shouldn't hear it from an angry customer.